Monday, June 29, 2026

AWS AI professional Use Case 2: Customer Support Chatbot

Business Problem


Customers ask:


Where is my order?

Refund status?

Cancel order


Some answers require company data.


Architecture

Customer


   API Gateway


      Lambda


 ┌──────────────┐

 │ Order System │

 └──────────────┘


      │


 Amazon Bedrock


      │


Claude / Nova Model


      │


Customer

Flow


User:


Where is my order 123?


Lambda



Order database lookup



Send order details



Prompt Bedrock



Generate response


Services

API Gateway

Lambda

DynamoDB

Bedrock

IAM

CloudWatch

Why Lambda?


LLMs should not directly access databases.


Lambda


validates user

retrieves order

formats prompt

Exam Twist


Which component should retrieve customer order?


Correct answer:


Lambda


NOT


Foundation model



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