According to a recent Bloomberg report, OpenAI is developing an AI assistant called “Operator” that can perform computer-based tasks like coding and travel booking on users’ behalf. The company reportedly plans to release it in January as a research preview and through their API.
This development aligns with a broader industry trend toward AI agents that can execute complex tasks with minimal human oversight. Anthropic has unveiled new capabilities for its GenAI model Claude, allowing it to manipulate desktop environments, a significant step toward more independent systems. Meanwhile, Salesforce introduced next-generation AI agents focused on automating intricate tasks for businesses, signaling a broader adoption of AI-driven workflows. These developments underscore a growing emphasis on creating AI systems that can perform advanced, goal-oriented functions with minimal human oversight
AI agents are software programs that can independently perform complex sequences of tasks on behalf of users, such as booking travel or writing code, by understanding context and making decisions. These agents represent an evolution beyond simple chatbots or models, as they can actively interact with computer interfaces and web services to accomplish real-world goals with minimal human supervision.
“AI can help you track your order, issue refunds, or help prevent cancellations; this frees up human agents to become product experts,” he added. “By automating with AI, human support agents become product experts to help guide customers through which products to buy, ultimately driving better revenue and customer happiness.”
References:
https://www.pymnts.com/artificial-intelligence-2/2024/openai-readies-operator-agent-with-ecommerce-web-browsing-capabilities/
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